Get in Touch With Us
This page tells you how to contact the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your issue sits with a casino or a support organisation rather than with us. Most messages we receive are about our payout research — why one site sits above another, how a bonus condition was read, or why a withdrawal figure differs from what a casino advertises.
Email is the fastest route
Write to us at [email protected]. A person reads every message. We aim to reply within two working days, though correction requests that need us to re-check a casino's published terms can take longer.
Include as much of the following as you can. It saves a round of back-and-forth:
- The page on theepstein.com you are writing about, and the section or heading.
- The casino name as it appears on our list.
- The exact wording you are querying, copied rather than paraphrased.
- Where you saw contradicting information — a terms page, a cashier screen, an email from the operator.
- The date you saw it, in UK format.
Please do not send account numbers, passwords, card details, copies of ID documents or bank statements. We have no access to any casino's systems and cannot act on that information.
How we make money, and what that does not buy
We may earn commission when a reader opens an account through a link on this site. That is how the research is funded. It does not decide rank order, it does not remove a limitation from a write-up, and it does not stop us publishing a correction. If you believe a listing reads as though it were bought, say so in your message and quote the sentence — that is exactly the kind of feedback that gets a page rewritten.
What you can write to us about
- Corrections — a bonus percentage, wagering multiplier, maximum bonus bet, expiry window or withdrawal cap that no longer matches the operator's own terms.
- Payout research queries — how we read published RTP ranges, withdrawal processing times or monthly withdrawal limits when ranking the highest payout casinos not on GamStop.
- Missing detail — a payment method we have not covered, a GBP account question, a game category you want compared.
- Operator enquiries — if you represent a casino and want a listing reviewed, send licence details and a link to the live terms page.
- Complaints about our own conduct — tone, accuracy, advertising placement, or anything that reads as pressure to gamble.
Where we cannot help
We are an independent comparison publisher, not an operator, an agent or a regulator. That matters most when money is involved:
- We cannot release, chase or guarantee a withdrawal, and nobody honestly can.
- We cannot credit a bonus, reverse a wager or reopen a closed account.
- We cannot see your KYC status or override a source-of-funds check.
- We cannot remove you from GAMSTOP, shorten an exclusion period or find you a way around a self-exclusion.
If you are stuck on any of the above, the operator's own support channel is the first step, followed by its published complaints procedure and whichever alternative dispute resolution body its licence requires it to name.
The sites readers most often ask about
Enquiries cluster around the same handful of names from our trusted non GamStop casinos list. Here is what we can and cannot settle for each, and the limitation we would want you to weigh before you write in asking whether an offer is worth taking.
Betmica — our top-ranked entry, and the biggest headline number
Betmica sits first on our list with an editorial rating of 10.0, largely because its advertised welcome offer of 570% up to £5,700 plus 270 free spins gives a high-stakes slots player more matched funds to work with than anything else we cover. That is an editorial score set by our own team, not a customer-review average.
The limitation: a match of that size is only ever as good as the wagering requirement, maximum bonus bet and cashout cap attached to it. A large percentage paired with a tight win cap can pay out less than a modest one. Before you email us to ask whether the offer is "real", read the operator's bonus terms and check the multiplier, the game contribution table and the expiry date — we will happily explain what those numbers mean, but we cannot change them.
Kikibet — a sterling-facing alternative
Kikibet is rated 9.8 and advertises 350% up to £5,555 with 300 free spins. It comes up in our inbox because the offer is quoted in pounds, which removes one common friction point for British readers: currency conversion on deposits and withdrawals. If you fund an account in GBP and the casino holds your balance in GBP, you avoid paying a spread twice.
The limitation: a smaller headline match than the top entry, and free spins on this kind of package are usually drip-fed across several days with their own winnings cap. Check whether spin winnings convert to cash or to further bonus funds.
Betninja — the simplest terms to read
Betninja, also rated 9.8, advertises a £1,000 bonus and 100 free spins to all new players. It earns a write-up here because a flat cash figure is the easiest offer to evaluate: you can calculate your total turnover requirement in one step instead of working backwards from a percentage.
The limitation: the ceiling is far lower than the packages above it, so it suits moderate deposits rather than large ones. "All new players" still means subject to the operator's eligibility rules, minimum deposit and verification.
WinnerIsland and Zombillion — worth knowing before you ask
WinnerIsland (9.8) advertises up to €1,000 plus 100 free spins. The euro denomination is the point to note: if you deposit in pounds, the conversion is handled by the casino or your card issuer, and the sterling value of that cap will move. Zombillion (9.8) advertises a 250% welcome pack up to £4,000 with 200 free spins — a middle option between the very large packages and the flat cash offers, with the same caveat that the match size means little until you read the wagering terms.
Headline offers at a glance
These are the advertised figures as supplied to us, not verified payout rates. Every one is conditional on the operator's own terms — minimum deposit, wagering, maximum bonus bet, expiry and cashout limits.
| Casino | Editorial rating | Advertised welcome offer | Currency quoted |
|---|---|---|---|
| Betmica | 10.0 | 570% up to £5,700 + 270 free spins | GBP |
| Kikibet | 9.8 | 350% up to £5,555 + 300 free spins | GBP |
| Betninja | 9.8 | £1,000 bonus + 100 free spins | GBP |
| WinnerIsland | 9.8 | Up to €1,000 + 100 free spins | EUR |
| Zombillion | 9.8 | 250% up to £4,000 + 200 free spins | GBP |
| Smash Casino | 9.7 | 600% up to €10,000 slots package | EUR |
| Nightluck | 9.7 | €6,400 + 280 free spins + 805% | EUR |
| CoinPoker | 9.7 | 150% up to $2,000 | USD |
| Rivo | 9.5 | 1000% up to €10,000 + 25% cashback | EUR |
| Daytonaspin | 9.5 | 255% up to £4,500 + 255 free spins | GBP |
Money questions we answer most often
Reading this site costs nothing. Everything below concerns what happens between you and an operator, and the specifics always come from that operator's cashier page rather than from us.
- Minimum deposits — set by each casino and often higher for crypto than for cards. A welcome match usually has its own qualifying minimum, which can be above the site's general one.
- Debit cards — the familiar route for UK players. Credit cards are prohibited for gambling in Great Britain, so expect debit only.
- E-wallets and PayPal — availability varies widely at offshore sites. PayPal in particular is common at British-licensed casinos and frequently absent elsewhere. Check the cashier before depositing rather than assuming.
- Bank transfers — usually the slowest option, sometimes the only one for large withdrawals, and occasionally subject to intermediary fees.
- Cryptocurrency — offered by several offshore operators. Fast in principle, but you carry network fees and exchange-rate movement, and any conversion back to sterling is your own affair.
- Currency conversion — where the offer is quoted in euros or dollars, a conversion charge can apply on the way in and again on the way out. GBP accounts avoid this; not every site offers one.
- Withdrawal timings and limits — processing time and any daily, weekly or monthly cap are the two figures that decide how quickly a large win actually reaches you. A high advertised payout means little behind a low monthly ceiling.
- Verification — expect KYC identity checks, and source-of-funds checks on larger sums. These normally happen at first withdrawal, so submitting documents early avoids a wait later.
What these sites actually offer
If your question is about range rather than rank, the offshore casinos we cover are typically built around four things. Slots dominate, from low-volatility titles that pay small and often to high-volatility games with long dry spells, plus progressive jackpots where the prize pool builds across a network. Table games cover blackjack, roulette and baccarat in both software and live-dealer formats, with real croupiers streamed from a studio. Live rooms tend to have their own stake ranges and often contribute less to wagering requirements than slots. Mobile play is browser-based at most of these operators, and the game selection at each depends on which software providers it has signed.
Sports betting sits alongside the casino
Several of the operators above run a sportsbook next to the casino, and readers write in confused about how the two interact. The usual pattern is a shared wallet — one balance for both — but separate bonuses with separate rules. Sports offers use qualifying odds rather than wagering multipliers: a free bet might require a settled bet at 1.80 or longer, for example. Pre-match and in-play markets, accumulators, bet builders, cash-out and esports are common. A casino bonus normally will not clear on sports bets, and a sports free bet will not clear on slots. Where the two share a wallet, placing a sports bet while a casino bonus is active can breach the bonus terms, so read both sets before you switch.
Regulation, eligibility and your position as a British reader
Casinos not on GamStop are not licensed by the UK Gambling Commission. GAMSTOP is the free national self-exclusion scheme that every Commission-licensed operator serving Great Britain must integrate with; sites outside that licensing regime are not connected to it. The operators we cover hold overseas licences — Curaçao is the most common — and accepting British customers is not the same thing as being authorised to serve them. That distinction has real consequences: you fall outside the Gambling Commission's consumer protections, outside its dispute framework, and outside the deposit-limit and advertising rules that apply to British-licensed sites. No casino can be described as completely safe, and we do not claim any of these are.
You must be 18 or over. If you have registered with GAMSTOP, our editorial position is that the exclusion is there for a reason and the sensible course is to let it run. Blocking software such as Gamban or BetBlocker, and bank-level gambling blocks, add a layer that a single website cannot remove. Free, confidential support is available from GamCare on 0808 8020 133, 24 hours a day. If gambling is causing financial harm, please talk to them before you talk to us — and never treat gambling as a way to make money or fix a shortfall.
How we assess the casinos we list
Our ratings are editorial judgements, not test results and not customer-review averages. We research published bonus terms, wagering multipliers, maximum bonus bets, cashout caps, stated withdrawal limits and processing times, payment methods advertised for UK customers, licensing information and game range. We verify claims against operators' own published documents where those are available and say plainly when something is unresolved. We have not deposited, played or withdrawn at these sites. Findings reflect what we could verify as of 23 September 2026 and terms change without notice, so treat the operator's live pages as the authority.
Writing in about a correction
Corrections are the messages we most want. If a figure on this site is wrong, tell us the page, the figure, the correct value and where you found it. Verified errors are fixed and the page is re-dated. If the disagreement comes down to interpretation rather than fact, we will say so rather than quietly change the wording.
Not sure who to contact first? Take it in order: the casino's own support for anything involving your account or your money, its complaints procedure and named ADR body if that goes nowhere, GamCare if gambling itself is the problem, and our inbox for anything to do with what we have published. Louis Grantham oversees the editorial output on theepstein.com, and reader mail is read and acted on rather than filed.